Privacy Policy

Last Updated: 31/05/2023

At "U OK?", we are committed to protecting the privacy and personal information of our website visitors and customers. This Privacy Policy outlines how we collect, use, and safeguard your personal data. By accessing or using our website, you consent to the terms outlined in this policy.

1. Information We Collect: We may collect personal information, including but not limited to your name, email address, shipping address, billing information, and other relevant details necessary for order processing and customer support. We collect this information when you voluntarily provide it to us, such as when making a purchase, subscribing to our newsletter, or contacting us for assistance.
2. Use of Personal Information: We use the personal information collected to fulfill your orders, provide customer support, process payments, send order confirmations and shipping notifications, and communicate with you about our products, services, and promotions. We may also use your information to improve our website, tailor our content to your preferences, and enhance your overall experience with us.
3. Data Security: We take reasonable measures to protect the personal information we collect from unauthorized access, loss, misuse, alteration, or disclosure. We use industry-standard security protocols and technologies to safeguard your data. However, please note that no method of transmission or storage over the internet can guarantee absolute security.
4. Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering services to you. These providers are contractually obligated to maintain the confidentiality and security of your personal information.
5. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. These technologies may collect information about your device, browsing activities, and preferences. You can manage your cookie preferences through your browser settings.
6. Links to Third-Party Websites: Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
7. Children's Privacy: Our website is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us, and we will promptly delete the data.
8. Updates to the Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and the revised date will be indicated at the top of the page. We encourage you to review the policy periodically.
9. Contact Us: If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us using the contact information provided on our website.

By using our website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

Note: This privacy policy is a general template and may need to be customized to align with the specific privacy practices and legal requirements of your company and jurisdiction. It is recommended to consult with legal professionals to ensure compliance with applicable laws and regulations.